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When Things Get Personal: How To Deal With Emotional Employees?

Emotional Employees

For the longest of time, we used overall intelligence and experience as a standard for recruiting, but with time, the industry has learnt the importance of EQ (emotional quotient) and EI (emotional intelligence).

EI measures a person’s ability to understand his own feelings and of those around him. You might be under impression that business is emotionless and extremely practical, but that’s not the case.

Emotional sensibility is required to develop business relation, interact with customers, and mange work-life balance. Moreover, emotions guide your behavior, which means that emotional health is quite essential for productivity of your business.

What causes emotional imbalance in workplace?

Workplace is full of different personalities, which will have a different reaction to variety of situation. But generally, these situations lead to an emotional imbalance in workplace:

  • Negative attitude of a coworkers
  • Workplace stress
  • Inflexible policies and practice
  • High expectations
  • Change
  • Personal problems (financial crisis or death)

How to manage an emotional situation?

Employees are humans that respond to things around them. Your employees spend over 8 hours at work, which means chances of emotional display are likely. Your timely attention can resolve a problem, before it damages employee’s productivity.

Here are some tips to help you deal with emotional employees.

Read emotional cues

A regular employee is MIA for continuous days; has been distracted and agitated—anything out of character.

Pay attention to these emotional cues.


Be concerned about your employees, but refrain from being their friend. This doesn’t mean you need to turn a blind eye to their grievances; empathize with their situation; show compassion. Maintain the manager role; facilitate the troubled employee by being flexible with work. Maybe a few days leave is all they need.

Identify the trigger

Employees react to situation surrounding them. Look for triggers. If an employee feels strongly about change in policy, hear him out. Learn about their concern. Explain to them the need for a change. When employees are heard, they feel significant. Chances are, they will understand your viewpoint, limiting transfer of negative emotions to other employees.

Dignify your employees

Some employees might cry or have a melt-down, when dealing with a confrontation or a difficult situation. Avoid embarrassing your employees in front of other employees. Validate their emotions and try handling such matters in private.

Anticipate emotions

If your company is going through a massive change, or introducing a new policy, be prepared for an emotional response. Choose the right words and tone to communicate to your employees and frame the message in a positive way.

Keep your message direct and free of ambiguity, and once the message is delivered, provide a platform for employees to share their feelings.

Train managers

Not everyone can deal with emotional people; equip your managers with the right tools and strategies to deal with employees. Seek help from DFRI.

We are an expert HR advisory service provider that helps build strong employer-employee relationships. We also provide HR outsourcing services, and formulate and execute comprehensive and strategic solutions for variety of businesses.

Call 1-877-803-3486 to learn more about our services.